Complaints policy

A complaint should be easy to raise and clear enough to investigate.

What to provide

Call (202) 555-0169 with your name, contact number, service address, date, and a plain description of what happened. Include the outcome you are asking for.

What happens next

The provider should acknowledge the complaint, review available job records, and explain the expected response time or next step.

Urgent safety matters

If there is an immediate danger, contact the appropriate emergency service first.